Refund policy

At Le Puppino, our main aim is your satisfaction, ensuring that both you and your pets are delighted with our products. If you need to request a refund, here's how our policy works:

60-Day Return Period:

You have up to 60 days from the date of your order to request a return. 

Product Condition:
To qualify for a refund, the product must be in the same condition as received, unused, and unwashed. We encourage you to inspect your product immediately upon receipt.

Shipping Issues:
If there's an issue during the shipping process, such as not receiving your order or receiving a broken or damaged item, please report the issue here. We'll work to resolve your issue within 2 business days.

Shipping Costs:

Normally, shipping costs are non-refundable. However, if you submit your return request within 2 hours of ordering, or if the product is lost during shipping or arrives damaged, we will gladly cover the shipping costs.

Processing Time:
It typically takes up to 2 business days for us to inspect and process return requests. Once your return is accepted, your refund will be processed and should appear in your account within 5 business days.

If you have any questions or concerns about our return policy or encounter any issues while submitting a return request, please don't hesitate to reach out to our support team. We're here to help, ensuring your satisfaction and the happiness of your pet.